FAQ
Photography Prints
What are the photographs printed on?
All fine art photography is printed on premium quality Giclée Hahnemüle Photorag. It offers a super matt textured finish with even colour reproduction, and excellent detail. The paper is 100% cotton and is museum quality for highest age resistance.
Do I have to pay for shipping?
Absolutely not. All shipping is 100% free of charge.
When will I receive my order?
Orders typically dispatch within 72 hours after payment and take up to 5-10 working days to arrive.
If your order has not arrived within 15 working days, please get in touch at logan@escapeartist.media.
International taxes and duties
Any local tax duties will be your responsibility should they apply.
Does my print come framed?
All prints come unframed. For framing advice, please visit my framing and matting guide here.
Can I return my print in exchange for a refund?
All my photography has been carefully edited and processed to ensure your print comes as close to how you see it on screen as possible, therefore refunds are not accepted. However if you aren't satisfied with the reproduction of your order, please email logan@escapeartist.media and I'll work to resolve your issue.
What do I do if I received a defective order?
Prints come delivered in sturdy envelopes and tubes that should uphold any journey. However if the packaging is defective and the print/s have been damaged, please contact me and I'll happily have a new one sent out right away. Please note that photographic evidence of the damage print/s will need to be supplied.
Apparel
DTG printing
All apparel uses Direct-to-garment printing (DTG). DTG printing uses specialised inkjet technology to print designs directly onto fabric, allowing for vibrant colours and detailed prints without the need for screens or transfers. This process uses water-based inks and minimises waste, making it a more environmentally friendly choice, and ensures high-quality, durable prints on each item.
Do I have to pay for shipping?
Absolutely not. All shipping is 100% free of charge.
When will I receive my order?
Orders typically dispatch within 72 hours after payment and take 2-5 working days to arrive in the USA and 10-30 days internationally.
If your order has not arrived within 30 working days, please get in touch at logan@escapeartist.media.
International taxes and duties
Any local tax duties will be your responsibility should they apply.
Can I return my print in exchange for a refund?
Due to the small scale of my business, refunds are not accepted. However if you aren't satisfied with the reproduction of your order, please email logan@escapeartist.media and I'll work to resolve your issue.
What do I do if I received a defective order?
If the garment and/or print is defective or damaged, please contact me and I'll happily have a new one sent out right away. Please note that photographic evidence of the defects/damage will need to be supplied.